Thursday, February 28, 2008

Tip #208: Spell Check for Flip Charts

n an earlier Tip, I waxed eloquent about the virtues of using flip charts for posting group work. However, we all know that many of us rely on the spell check feature when we use our computers. Writing on a flip chart without a spell check feature can be of great concern to folks who know that their spelling is not the greatest.

Luckily, there is a simple visual device you can use to reduce the concern of poor spellers. In addition to telling them that "spelling doesn't count,"you can place in the upper right hand corner of the flip chart page two boxes, one above the other. The higher box should have a check mark in it and the box just below it should have ABC in it.

These two boxes indicate that the spell check for the flip chart is on and will take care of any misspelled words.

This idea came from the Wisconsin Department of Corrections. Isn't it great?!

Tuesday, February 19, 2008

Tip #207: Opportunities to Train

Folks who are interested in getting into training as a profession often ask me what they can do to gain experience and develop their training credentials. In addition, folks who are already facilitating training for their organizations are often interested in other training opportunities where they can facilitate programs on a wider range of topics.

There are a lot of organizations that need trainers for early morning breakfast, lunch time, after dinner, evening, and even weekend time slots.

First, you need to be clear about the training topics you want to provide.

List all the topics for which you have some credibility as a presenter. For example, I worked in Personnel for the State of Wisconsin and reviewed requests for position upgrades. For this reason, I had great credibility when I facilitated a training program on how to get your position upgraded.

In addition to work experience, what about hobbies and life experience? Have you traveled a lot? If so, you might facilitate a program on what to pack, or how to select a travel guide, or anything related to your travel experiences. Do you cook? Have you lived in a foreign country? Do you juggle a budget for a family of twelve?

In other words, what do you know that others want to learn?

It helps to begin by offering training in topics for which you have credibility. Then match what you have to offer to organizations that might value it.

Every social, civic, charitable, educational, business, professional, and church association needs speakers for their programs on at least a monthly basis. These are typically non-paying, but they offer great marketing exposure. This means that you may get contacted later by participants who enjoyed your presentation and want you to present a (paid) training program for their organizations.

Begin by offering to present a program for your own professional association. Look through the phone book to identify and contact associations in your area. Watch local papers for upcoming programs and contact the associations that sponsor those programs. Tell your friends about the topics you would like to present and ask them for a contact person in associations to which they belong. Look up the Association of Association Executives to find a listing of all possible associations!

Local universities, colleges, technical colleges, and university extension programs often seek (paid) ad hoc instructors for one day or semester-long evening programs. There has been a proliferation of evening programs for adults offered through an increasing number of small colleges. Find out their requirements for instructors.
Also, many universities or colleges offer mini-courses (limited time classes on a huge variety of educational, technical, and lifelong learning topics).

Small business development centers, which are typically located on university campuses, also seek (paid) ad hoc instructors for programs and conferences.

Employee assistance programs in public and private organizations need (usually unpaid) presenters for brown bag lunch programs.

A number of professional organizations (i.e., American Management Association, and American Society for Training and Development) and training companies (i.e., Career Track) need paid presenters for programs of one to three days in length. Your availability will determine how often you are scheduled.

Don't forget nonprofit and charitable organizations, such as the United Way or neighborhood centers. They are often in need of training programs (how to manage volunteers, board development, budgeting 101, grant proposal writing, etc.)

Once you present a program, make sure you have a copy of the evaluations and all of the contact information for someone you can use as a reference regarding your capability as a trainer in this topic area.

Find out if there is a State Training Council comprised of training managers from different state agencies. The Council may sponsor a conference where you can present a preview of the training you would like to provide for future paid programs.

Speaking of conferences, almost all associations have them on a regional and national basis- and require presenters. Get on the mailing list to receive requests for proposals for these conferences. You can find out about the conferences on the association website, in the association newsletter, and in relevant professional magazines.
When you complete the request for proposal, you will frequently be asked to provide references- which you will have from the programs you have already presented. Most conference presenters are unpaid, but the marketing exposure is excellent.

Hopefully, by this time you realize that the sky is literally the limit on the possible training opportunities available to you.

Friday, February 8, 2008

Tip #206: Using Hidden Text- and Two Requests

This week's idea comes from Ross Thomas at Prudential Relocation. If you would like to create trainer manuals and participant manuals from the same document, you can use the hidden text feature in Microsoft Word! Who knew?

First, you enter all of the text that you need for your document.

Next, highlight the text that you want to be hidden (such as answer keys or content notes that only the trainer needs access to).

From the menu, select "Format,"then "Font."Select the "Hidden"Option and press OK.

The text that you selected will no longer be visible on the screen, but it will still be there. To see the hidden text, simply select the "Show/hide"button.

If you want to print a document with all of the hidden text (such as for the trainer's manual) then select "File,""Print,""Options,"and make sure that "Hidden text"is selected.

Isn't that a wonderfully easy way to create both materials at once? I love it! Thanks so much, Ross!

Saturday, February 2, 2008

Tip #205: Beach Ball Ice Breaker

This week's idea comes from St. Jude Children's Research Hospital, via Natalie and Nicky. To break the ice and help participants get to know each other at the beginning of a training program, they throw a beach ball with questions written all over it. When a participant catches the ball, s/he answers the question facing him or her. What a creative use of a familiar playful object. Thank you, Natalie and Nicky!

If you do something equally creative to help folks get to know each other, please let us know.

Wednesday, January 30, 2008

Tip #204: Terrific Training Materials

Last October in a train the trainer program in Atlanta, I believe it was LeeAnn Tamerius and Donna Carson from Procter & Gamble who brought in a wonderful book that they highly recommended for ideas in how to create visually appealing and reader-friendly training manuals. They especially liked the format ideas for training, including great buttons to indicate the nature of the page: reference, activity, key point, etc. If it was another person in that class and you are reading this Tip, please accept my apologies for a poor memory and let me know, so I can give correct attribution.

Written by Darlene Frank, the title is a mouthful: Terrific Training Materials: High Impact Graphic Designs for Workbooks, Handouts, Instructor Guides, And Job Aids.

Midwest Book Review describes the book as follows:

"Terrific Training Materials: High Impact Graphic Designs is "must" reading for anyone involved in the preparation of effective written materials for training manuals, documentation, product information, news releases, publicity materials, workbooks, etc. Readers will learn how to dramatically improve the communication quality of their printouts, flyers, manuals, etc. through the power of good graphic design. Terrific Training Materials shows how, through dozens of ready-to-use examples, how to add visual interest and training impact to texts. Terrific Training Materials is ideal for desktop publishing projects and the independent publisher or writer will quickly be producing more attractive and effective publications from simple publicity releases to catalogs to books. Over thirty ready-to-use design specifications are included. Terrific Training Materials is essential for anyone just starting out, and a useful reference for even the most experienced writers and publishers.

Learn how to incorporate the power of more effective graphic design in your manuals, handouts, and job aids. This unique new resource will help you improve the visual appeal and effectiveness of your printed materials through the use of graphic design techniques. Whether you're designing a one-page handout or a 200 page leader's guide, this book is a rich resource you can turn to for layout ideas and advice.

A resource section includes 34 ready-to-use design layouts for workbooks, handouts, instructor guides, and job aids. All the specifications are included so you can quickly and easily reproduce these proven graphic designs in your own training materials.Ó

It sounds great, doesn't it? I'm convinced! Now that I have found my notes about it, I'm going to order one for myself.

If you've used anything similar or even used ideas from this book that you found really added pizzazz to your training materials, please let us know.

Thursday, January 17, 2008

Tip #203: Break-Time Boogie

There is a very cute timer animation called Break-Time Boogie that I use in my programs. With music and animation, it adds characters as the minutes count down- either for 10 or 15 minutes. It is fun, the music is upbeat, and it beats the monotony of a countdown clock or timer projected on the screen.

Kathy Fraser attended a train-the-trainer program I facilitated in New York City before Christmas and was interested in getting a copy for her company. I told her I had purchased it from Trainer's Warehouse. On January 2nd, she discovered that it was no longer available and contacted me to see whether there was another place that sold it. I contacted a Trainer's Warehouse representative, Lonnie, who gave me the sad news that it was a program they had produced in-house but discontinued. Apparently, focus group feedback had indicated it was too unsophisticated and limited.

I explained that I train new trainers every month around the country who would love to use the program and would not be disappointed with its limitations. I also told the representative that there were no other timer animations available right now to my knowledge, after a lengthy Google search- and that Trainer's Warehouse was missing a huge and eager market for the program.

Well, on January 3rd, Lonnie called me back to say they had reconsidered their decision to stop producing the program- and it was entirely possible that they might reintroduce it very soon. How's THAT for listening to customers???!!

This message came on January 17th:

"Hey Deb,

I thought I'd let you know that I emailed Trainer's Warehouse yesterday and asked them about Break-Time Boogie. I received a reply today from Joyce that it will be definitely coming back. It will be available in about two weeks, sell for $10 and the code will be SOBGY. Pass on the good news!

Kathy:

Thanks, Kathy!

So, I am now officially passing on the good news: a fun countdown animation program available in both PC and Mac-compatible versions- at an amazingly low price!

Here's to Trainer's Warehouse, for their wonderful, prompt and positive response to customer feedback!

Now, please show them I was right about there being a market for the product and go get one for yourself!!! The website is . [Disclaimer: Please note that I am

Monday, January 7, 2008

Tip #202: Employee Care Kit

We've discussed the use of metaphor as an organizing principle for a training program, but the Wisconsin Department of Corrections took it one step further. They created an Employee Care Kit that they gave out to over 160 office support staff during a two day annual training event, as well as to probation and patrol agents at their Agent Basic Training. It is an idea from a former staff member that Nancy DiBenedetto has used at unit meetings. Now, Linda Zimbelman, Shelly Weber and Jean Schriever make up the baggies for training.

The Kit is a simple Ziploc baggie filled with the following items as well as a multicolored printed list that explains their significance:

Puzzle piece: you are part of the big picture
Peppermint: you are worth a mint!
Rubber band: to stretch yourself
Jolly rancher candy: to remind you to take time to laugh
Cotton ball: everyone needs a warm fuzzy
Q-tip: to keep your ears open to all possibilities
Tootsie roll: bite off only what you can chew
Pen: to replace the ones that everyone keeps taking
Eraser: erase the bad day troubles
Lifesaver: when you are drowning in work
Band aid: when things get a little rough

Isn't it wonderful? It is elegant in its simplicity!

If you have done or seen something similar, please let me know and I'll post it in the next Tip.